Incident Management Engineer
Palantir · New York, NY · Onsite
Palantir
Palantir Technologies is a data analytics and software company founded in 2003 by Peter Thiel, Alex Karp, and others, initially built around intelligence and defense work for agencies like the CIA. Its platforms—Gotham, Foundry, Apollo, and the newer AIP—help government and commercial clients integrate sprawling datasets into usable operational tools, competing with the likes of Palo Alto Networks, C3.ai, and traditional government IT contractors, while also encroaching on enterprise data territory held by Snowflake and Databricks. Since its Denver-based IPO in 2020, Palantir has pushed hard into commercial markets, expanding beyond defense and intelligence into healthcare, manufacturing, and supply chain operations.
Gig description
A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IMEs help to ensure Palantir fixes critical issues immediately. When something goes wrong, IMEs are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue. You’ll be a member of a centralized team responsible for managing the most critical outages. You are an excellent communicator, collaborator, and troubleshooter and can use both of these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it. Whatever the issue is, you are ensuring it gets resolved at a high bar as quickly and seamlessly as possible.
Requirements to meet
Disclaimer
Suggestions only — review each course yourself to judge whether it meets the role's requirements. Completing a course doesn't guarantee proficiency or that you'll qualify; hiring standards vary by employer.
Skills required
Incident Response (required)
GapCourses that may help you meet this requirement:
Introduction to Detection and Incident Response
Coursera · beginner · $49/mo · 3h · ★ 5.0
This course directly covers Incident Response, which appears as a requirement in the Incident Management Engineer posting at a beginner level and can be completed in approximately 3 hours.
Improve your reliability with modern operations practices: Incident response
Microsoft Learn · beginner · Free · 33m · ★ 4.7
This beginner course directly covers incident and response concepts, helping bridge the Incident Response skill gap required for the Incident Management Engineer role.
Cyber Incident Response
Coursera · beginner · $49/mo · 2h · ★ 4.7
This course directly covers Incident Response, which appears as a requirement in the Incident Management Engineer posting at a beginner level and can be completed in approximately 2 hours.
Supply Chain (required)
GapCourses that may help you meet this requirement:
Supply Chain Management and Analytics
Coursera · beginner · $49/mo · 30h · ★ 4.8
This course directly covers Supply Chain, which appears as a requirement in the Incident Management Engineer posting at a beginner level and can be completed in approximately 30 hours.
Get started with Dynamics 365 Supply Chain Management
Microsoft Learn · beginner · Free · 2h · ★ 4.7
This beginner course directly addresses the Supply Chain skill gap for the Incident Management Engineer role by covering core supply and chain concepts through Dynamics 365 Supply Chain Management.
Supply Chain Logistics
Coursera · beginner · $49/mo · 11h · ★ 4.7
This course directly covers Supply Chain, which appears as a requirement in the Incident Management Engineer posting at a beginner level and can be completed in approximately 11 hours.